ZSZBACE® Returns & Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
*Requirements for returns and exchanges:
1. Product must be unused, unworn (except for trying it on), and must include all original packaging and parts.
2. Returns and exchanges must be received within 45 days of your original order date.
3. Please purchase your own label. You will be responsible for the shipping cost of the return and exchanges.
4. If the returned item doens't meet the above requirements, we couldn't refund you or send you the replacement.
Please contact us before the return. we will give you the return address through email.
Processing time for return and exchange：
1. We generally process returns and exchanges within 1-3 business days of receiving the item. Please allow 14-20 business days for the refund to appear on your original payment method.
2. Please note, we will refund the full product cost and applicable sales tax, but unfortunately we cannot refund shipping costs from your original order.
Note: If you receive the wrong item, please contact us with the item photo and the order number. After verification, we will send out the correct items as soon as possible.
To contact us email at firstname.lastname@example.org