Refund policy
Last updated: October 8, 2026
If an item has a quality problem, does not fit or simply is not right for you, contact us within 45 days of receiving it. Eligible refund requests under this policy do not require you to mail the item back.
Refunds at a glance
- Request window: 45 days from delivery.
- Reasons covered: damaged, defective or incorrect items, and change of mind or incorrect size when the item remains in acceptable condition.
- Sending the item back: not required for eligible refunds under this policy.
- Return shipping and restocking fees: none.
- Refund method: the original payment method.
How to request a refund
- Email support@zszbace.com with your order number, the item involved and the reason for your request.
- For a damaged, defective or incorrect item, include photographs if possible. We may ask for information needed to understand the problem and match it to your order.
- We will review your request and confirm the refund or discuss another resolution with you. Please keep the item while we review the request, and do not send a parcel unless you have separately agreed an arrangement with us.
Change of mind and size
If you do not like an item or the size is not suitable, you may request a full refund of the amount paid for that item within the 45-day window, provided it remains intact, clean and complete. You may open the packaging and carefully try the item on to check its fit.
Extended wear, washing, alteration, contamination or damage caused by misuse can affect eligibility for a full refund when the item has no quality problem. In these cases, contact us so we can review the circumstances and discuss a resolution, which may include a partial or full refund. We will explain any proposed reduction before proceeding.
Damaged, defective or incorrect items
If an item arrives damaged, develops a quality problem or does not match what you ordered, tell us what happened. A defect or damage on arrival is not treated as customer-caused damage. Eligible requests receive a full refund for the affected item, or another solution if you prefer and agree to it. Your rights for faulty or incorrectly supplied goods remain unaffected by the store's 45-day policy.
Refund amount and timing
A full refund for an eligible item covers the amount paid for that item, including any associated tax collected at checkout. If your entire order is approved for a full refund, we also refund any standard shipping charge you paid. Refunding only part of an order does not automatically refund the shipping charge for the rest of the order, except where required by applicable law. We do not charge a restocking fee.
We normally review a complete refund request and initiate an approved refund within 3–5 calendar days. We will let you know if we need more information. Refunds go to the original payment method; your bank or payment provider may need additional time to show the credit in your account.
If you are waiting for a refund, reply to our email with your order number so we can check its status.
Need a different size or style?
We handle size or style changes through a refund request and a separate new order. Send us the product link and the measurement requested by its size chart if you would like help choosing.
Contact us before sending anything
Refund requests start by email. The business address below is for contact purposes; you do not need to post an item there to receive an eligible refund under this policy.
ZSZBACE Customer Support
Email: support@zszbace.com
Telephone: +86 173 2019 8442
Business address: Caifudasha B-3005, Guangandajie St, Changan District, Shijiazhuang, Hebei 050000, China
Your consumer rights
This store policy is additional to any cancellation, refund, repair or other rights that apply under consumer law. It does not restrict those rights or remove rights attached to an earlier purchase.