Shipping policy
Last updated: October 8, 2026
Orders normally ship from Hebei, China. Standard delivery is estimated at 10–25 calendar days from the date you place your order, including order preparation.
Shipping costs
| Order subtotal after discounts | Standard shipping |
|---|---|
| Less than $15.00 | $5.00 |
| $15.00 or more | Free |
The threshold is based on the merchandise subtotal after discounts, before shipping and any separately displayed taxes. If you shop in another currency, the applicable shipping charge is displayed in that currency at checkout.
These rates apply to destinations currently supported by our checkout. Enter your delivery address to see whether we can ship to your location and review the total before paying. Please contact us if no shipping option is available.
Order preparation and delivery
We usually hand orders to the carrier within 1–2 days of ordering. This preparation time is already included in the 10–25 calendar day delivery estimate; it is not an additional period.
Calendar days include Saturdays and Sundays. The estimate runs from the order date to delivery, rather than starting on the dispatch date. Customs checks, public holidays, severe weather or carrier disruption can occasionally cause delays. If you need an item by a particular date, contact us before ordering.
Import duties and taxes
We cover the import duties, import taxes and customs-clearance charges for shipments arranged through our store. You should not be asked to pay an additional import charge when your parcel arrives. If a carrier or customs office asks you for payment, contact us with the notice so we can resolve it. If you have already paid such a charge, send us the receipt so we can verify and reimburse it.
The order total, including shipping and any applicable checkout taxes, is displayed before you complete payment.
Tracking your order
Use the tracking details provided with your shipment notification. A carrier may need time to register a parcel before tracking updates appear. If you cannot find the notification or the tracking has stopped updating, email support@zszbace.com with your order number.
Address changes and cancellations
Please check your delivery address before paying. If you need to change an address or cancel an order, contact us as soon as possible. We will check whether preparation or shipment can still be stopped. If we cancel your order before dispatch, we will refund the amount paid for that order, including any shipping charge.
Late, missing or damaged parcels
If your order has not arrived within 25 calendar days of ordering, contact us with your order number so we can investigate and agree on the next step. If tracking shows delivery but you cannot find the parcel, check with your household or building reception, then contact us.
If we confirm that an order is lost or cannot be delivered, we will offer a replacement or a refund. A full-order refund includes any standard shipping charge paid. For an item that arrives damaged, defective or incorrect, include photographs if possible and follow our Returns & Refunds Policy.
Contact and related policies
ZSZBACE Customer Support
Email: support@zszbace.com
Telephone: +86 173 2019 8442
Business address: Caifudasha B-3005, Guangandajie St, Changan District, Shijiazhuang, Hebei 050000, China